FAQ's

What are key benefits to using ePrescribe?
The key benefit to physicians and patients alike is improved safety. In addition, physicians will save their organization time and money in prescribing documentation, transmission, filing, billing and numerous telephone conversations. System benefits include:
  • Improves patient safety with automatic drug interaction checking, dosage checks, adverse reaction checks, and duplicate therapy checks
  • Provides access to patient medication history where and when you need it most , even from home
  • Reduces pharmacy phone calls
  • Simplifies the prescription renewal process
  • Provides formulary status on medications


How do I get started?
The process is fast and simple. You can register for ePrescribe by visiting our registration website. You will need your DEA license number, NPI number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be sent an email to re-verify your DEA, last four of your social security and answer your secret question. Next, you will be asked to enter your practice location and create a username and password. At this point, you can login to ePrescribe and add additional providers or clinical staff at your site. You can begin prescribing right away.

I currently use ePrescribe Basic. How do I upgrade to ePrescribe Deluxe?
Signing up for ePrescribe Deluxe is easy to do through your existing ePrescribe Basic application. Simply click on the Tools tab and then click on ePrescribe Deluxe. Follow the prompts and you will be using the new features in just a few minutes.

Where can I learn more about EPCS?
Log into ePrescribe and view the EPCS USER Guide under the Help/Getting Started section for a complete overview of EPCS.

Have questions about Allscripts eAuth?
Click here to see our eAuth FAQ’s.

What if a pharmacy is not connected to the Pharmacy Health Information Exchange, operated by SureScripts?
Allscripts provides and maintains a directory of pharmacies nationwide, which is what the ePrescribe application searches for when a prescriber is looking for a pharmacy. Please note most of the time if a user cannot find a pharmacy, it is due to an error in their search criteria. Try searching by city and state or state and zip code. Pharmacies receive prescriptions either electronically or by fax. If a user can't find the desired pharmacy:
  • Print the prescription: why make the patient wait?
  • On the right-side panel, you will see Can't Find A Pharmacy? A user can complete this form with the pharmacy that they would like added in our network. Allscripts and its partners make every effort to find the pharmacy and add them to our database.
The important point is that pharmacies do not need to update their technology to participate. If they have a fax machine, they're already part of the program of improving patient safety.

How do I get my patients into the ePrescribe application?
  • Manually enter in patients demographics. Login to ePrescribe and click Add Patient.
  • MPL (Master Patient Load): enter patients information from your PM system in an excel spreadsheet and save as a CSV file. You will then use a hyperbridge to transfer patient information into ePrescribe. Once your file is created, click the Help Icon (?) in the upper right corner. Click Importing Patient Data Automatically. Under the Import From a File section, hit Click Here to Get Started.
  • RTI (Real Time Interface): This is a one-time patient load that will sync your PM system with ePrescribe to automatically import patient information. It will also automatically update changes in ePrescribe that are made in your PM system. To request an interface, click the Help Icon (?) in the upper right corner. Click Importing Patient Data Automatically. Under the Automated Patient Import Systems section, hit Click Here to Get Started. Select your PM system and hit continue. Enter your contact information and hit Contact Me. You are now in queue for an interface.


How can I sign up for additional training?
You may purchase one-on-one remote webcast trainings. Please click on the following link for training details. Click here to visit our services page to purchase training sessions. .

Where can I review the End-User License Agreement and Business Associate Agreement for ePrescribe?
Our End-User License Agreement includes the Business Associate Agreement. You will be prompted to review and agree to the terms during the registration process. To review our End-User License Agreement, please Click Here.

Does patient medication history include prescriptions written by other providers?
Yes, it can. When you add or search for a patient, an eligibility request is sent out by Sure Scripts who searches nationally for all reported prescriptions and insurance plan information. If the patient is identified, you will be able to see prescriptions written by other providers. The list will appear when you select a patient name and click Review History.

What do I do if there is an error in transmission?
You will get an Urgent Message and need to click the Reconcile link to fix this issue.

Is there a way to store the medications that I prescribe most frequently?
Yes, ePrescribe will save medications you have previously prescribed for all patients in a customized list. To edit your Favorites list, click the edit button next to your name in the upper right corner. Next, click Edit Rx Favorites to delete medications from your list.

How will insurance plans be added?
Search and select a patient. In the patient header, click Edit next to the patient name. Click the Add Plan button at the bottom of the Patient Information Screen. You may also be able to retrieve some plan information from the 271 eligibility response, which happens automatically when you add a patient.

Where can I find refill requests sent to me from the pharmacies?
As soon you send five scripts electronically from ePrescribe, you will start receiving refill requests electronically from the pharmacies. They can be found on the Tasks tab within the application, and selecting the radio button 'My Tasks'.

How do I process a refill request?
To process a refill, simply click on the Tasks tab and select a patient’s name.
  • Click No to refuse the refill request and select a denial reason
  • Click One to approve the refill request without additional refills
  • Click Yes to approve the original script

While processing the refill request(s), if you see a message indicating This Rx needs reconciliation. Click to resolve, click on the link to resolve the request. ePrescribe will then automatically search for the patient within the application. Once you confirm the patient, the SIG screen will appear in which you can modify the sig. To approve the request, click Send to Pharmacy.

What reports can I run in ePrescribe?

Basic Reports Available

  • Medication Report
  • Patient Medication History
  • Provider Report (Basic)
  • Provider Report (Detailed)
  • Provider Report (Prescribe on Behalf of)
  • Provider DUR Report (Prescribe on Behalf of)
  • Pharmacy Report
  • Pharmacy Refill Report
  • Patient Entry Report
  • Message Queue
  • Medication Reconciliation Report


Deluxe Reports Available

  • Medication Report
    Tracks how often a drug has been prescribed, along with corresponding patient information.


  • Patient Medication Report
    Tracks patient’s medication activity (including prescriptions, patient reported meds, etc.).


  • Provider Report (Basic)
    Tracks provider’s prescription activity.


  • Provider Report (Detailed)
    Tracks provider’s prescription activity, along with details the personnel involved in each script (originator, authorizing provider, and sender).


  • Provider Report (Prescribe on Behalf of)
    Similar to Detailed Provider report, with focus on providers who are authorized to write prescriptions on another provider’s credentials.


  • Provider DUR Report (Prescribe on Behalf of)
    Tracks patient’s medication activity (including prescriptions, patient reported meds, etc.)


  • Pharmacy Report
    Tracks all transactions with all pharmacies during a specified time period.


  • Pharmacy Refill Report
    This report will show you any refill requests coming in from all pharmacies for your patients, when you select either All Providers or a specific Provider.


  • Patient Entry Report
    Tracks all patients that have been manually added.


  • Provider eRx Activity Report
    Tracks provider’s prescription activity. Captures the percentage of electronic transmitted scripts.


  • Message Queue
    This report will show the status of all prescriptions sent to the pharmacy. It includes the transmission status of each prescription, including if there was an error in transmission to the pharmacy.
    NOTE: This error message will also show in red on the main patient screen.


  • Medication and Med Allergy Reconciliation Report
    Tracks all the Transfer of Care Or Medication and Med Allergy Reconciliation performed for patients.


  • Medication and Med Allergy Reconciliation Detail Report
    Tracks all the Transfer of Care Or Medication and Med Allergy Reconciliation performed with patients’ information.


  • Audit Log
    This report will track all user activity in relation to patients and users.


  • POB to Provider Association Report
    This report will show the providers associated with a POB.


  • Provider to POB Association Report
    This report will show you the POBs a Provider is associated with.


  • PAR Class Report
    Identifies patient that have Par Classes that will be retired in October 2013.
When setting up users, what is the difference between Administrators and Users?
The security setting of 'Administrator' allows the user access to the Settings tab to add and edit users, change the DUR settings and edit the site information. A site can have more than one administrator. To assign someone with the administrator settings, simply check Administrator when adding or editing a user's profile. A normal "User" setting will not display the Settings tab..

Will passwords expire after a certain amount of time?
Yes, passwords will expire after 70 days..

What are the different types of users in ePrescribe?
  • Doctor or Physician: This user is considered a full provider, requiring a State License, NPI, may have a DEA and has full prescribing and tasking rights.
  • Midlevel Without Supervision: This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, and DEA) is NOT required to be included on the prescription.
  • Midlevel with Supervision Required: This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, NPI, and DEA (when required)) will be included on the prescription.
  • Prescribe on Behalf of (No Review Required): This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the user will be required to select a reason for ignoring the warning but will be able to send the completed prescription to a pharmacy or print for signature. A record of the prescription, the DUR presented, and the reason for ignoring the DUR will be able to be reviewed by the selected provider. This user will also have the option of sending to the provider for the providers review. When prescribing they inherit the limitations of the selected provider. Tasking is available.
  • Prescribe on Behalf of (Some Review Required): This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the prescription will be sent to the selected provider for review. When prescribing, they inherit the limitations of the selected provider. Tasking is available.
  • Prescribe on Behalf of (All Review Required): This type of user can create prescriptions on behalf of a selected provider, and send the completed prescriptions to the provider for approval. When prescribing they inherit the limitations of the selected provider. No tasking available.
  • Staff: This type of user can check patients in, add a new patient and edit patient header information. No tasking available.
.
What are the features of ePrescribe Deluxe that I currently do not have access to with ePrescribe Basic?
  • Dedicated toll-free Support number with live call handling.
  • Provider eRx Activity Report
  • 1-Click access to the best drug reference library on the market
  • Ability to print up to 4 prescriptions at once on a single sheet of paper
  • 1-Click convenience for printing prescriptions
  • EPCS: Electronic Prescribing of Controlled Substances
  • EPA: Electronic Prior Authorizations
.
Where can I find the certificate showing Allscripts ePrescribe complies with the required DEA requirements and has passed the 3rd party audit?
Contact Allscripts ePrescribe Customer Support at ePrescribeSupport@allscripts.com to request.

What is eCoupon?
Method by which a coupon is delivered to the pharmacy for redemption via an ePrescription.

Why will or does every provider need ID proofing?
Surescripts has established new guidelines that requires all users of their network offering "free" e-prescribing applications such as Allscripts ePrescribe, to identity check all net-new providers accessing the application. ePrescribe has modified its online identity proofing process in compliance with the Surescripts guideline to require all providers access to identity proofing process.

Is ePrescribe meeting Meaningful Use stage 2 Criteria?
Yes

Are ICD-10 and SNOMED available within ePrescribe?
Yes

How do I begin EPCS?
Electronic prescribing of controlled substances (EPCS) is available in Allscripts ePrescribe with an upgrade to the Deluxe EPCS edition. To begin transmitting controlled substance prescriptions to enabled pharmacies, either contact the ePrescribe sales team at ePrescribe@allscripts.com or purchase online using your credit card. EPCS requires an additional fee to the existing Allscripts Deluxe edition. Each provider enrolling for EPCS in the Deluxe EPCS edition will be required to go through an online identity proofing process and will receive a key fob token that generates a one-time password required for signing the electronically sent controlled substance prescriptions.

How does Allscripts ePrescribe comply with federal and state regulation?
Allscripts ePrescribe enables EPCS in compliance with both federal and state regulation. At a federal level, the application passed the third-party audit requirements of the U.S. Drug Enforcement Agency. At a state level, the application allows or prohibits providers to electronically prescribe controlled substances based on the state regulation for the sending and receiving destinations. For example, if a physician attempts to electronically prescribe a schedule 2 medication in a state where it is prohibited, the application will not allow EPCS and the prescription must be printed.

What is an OTP Hard Token Key Fob
In compliance with DEA regulation, each provider who electronically signs and transmits controlled substance prescriptions must be authenticated using 2 forms; this is referred to as 2nd factor authentication. The first form of authentication is entering your username and password, the 2nd form ePrescribe supports is referred to as a one time password or OTP token. The OTP hard token is a small key fob device (shown above) that generates a 6 digit password that you must have in your possession (proofing you are who you say you are) and is used when signing and electronically sending controlled substance prescriptions to enabled pharmacies. We recommend receiving one key fob token for each provider desiring to register for EPCS.

Where can I find more EPCS FAQ's?
Click here to view the general ECPS FAQs.

What browser should I use to get the best ePrescribing experience?
ePrescribe is certified on IE8, IE9, and IE11. Only browsers that are certified are fully tested and supported by Allscripts. There are many "compatible" browsers but these are not fully tested. If you experience any issues using a "compatible" browser Allscripts recommends switching to a certified browser. For more details please click here


Privacy Policy | Copyright © 2013 Allscripts, LLC